Expensive IT "glitch": British Airways could face £100m compensation bill over IT meltdown
IT glitch affected more than 1,000 flights over weekend meaning people missed holidays, lost luggage or were stranded on aircraft Disruption at Heathrow Terminal 5 over the bank holiday weekend. Photograph: Jack Taylor/Getty Images British Airways could face a bill of at least £100m in compensation, additional customer care and lost business resulting from an IT meltdown that affected more than 1,000 flights over the weekend. All the airline’s flights from Heathrow and Gatwic
